ALTUM Frequently Asked Questions (FAQ)
General Information
Q1: What is ALTUM?
A1: ALTUM is a premium on-demand fuel delivery service that brings high-quality fuel directly to your vehicle. We focus on convenience, safety, and a superior customer experience, serving high-net-worth individuals and corporate clients in select regions.
Q2: Who can use ALTUM’s services?
A2: Our service is designed for luxury car owners, corporate fleets, and individuals who value time, convenience, and reliability. We also cater to businesses looking to write off fuel delivery as a business expense.
Q3: What areas does ALTUM operate in?
A3: Initially, we are focusing on key affluent areas within Essex, Hertfordshire, and London. We are continuously exploring opportunities to expand our service area as demand grows.
Service and Operations
Q4: How does ALTUM work?
A4: Customers sign up via our website or app, choose a subscription or one-time delivery option, and schedule fuel deliveries to their designated location. Our advanced tracking system and dedicated team ensure your fuel arrives safely and on time.
Q5: What subscription plans do you offer?
A5: We offer a premium subscription plan at £300 per month plus VAT. This plan includes three scheduled deliveries per month, priority tracking, and access to exclusive perks such as our metallic membership card. We also offer a one-time on-demand delivery option at £99 per delivery.
Q6: Can I add extra vehicles to my account?
A6: Yes. For households or businesses with multiple vehicles, you can add an extra vehicle at a supplementary fee (e.g., an additional £20 per month per extra car).
Q7: What happens if my scheduled delivery is delayed?
A7: We strive to meet all scheduled deliveries on time. In the rare event of a delay, our customer support team will inform you immediately, and we offer compensation options as outlined in our service agreement.
Q8: How do you ensure the safety and security of the delivery process?
A8: Our service operates with strict adherence to safety protocols. Our drivers are professionally trained, and our vans are equipped with advanced GPS tracking. Additionally, we work under NDAs for VIP clients to maintain the highest standards of confidentiality and security.
Pricing and Payments
Q9: What is the pricing for ALTUM’s service?
A9: Our standard subscription is priced at £300 per month plus VAT, which includes three fuel deliveries. For customers who prefer a one-time delivery, the cost is £99 per delivery. Pricing may vary for extended coverage areas or additional premium services.
Q10: How are payments processed?
A10: Payments are securely processed through our online platform. You can set up recurring payments for subscriptions or make one-off payments using a credit/debit card or other supported methods.
Q11: Are there any hidden fees or additional charges?
A11: No. The subscription fee and one-time delivery price are transparent. Any extra charges (such as additional deliveries or extra vehicle fees) are clearly outlined in your subscription details.
Legal, Privacy, and Compliance
Q12: What are ALTUM’s Terms and Conditions?
A12: Our Terms and Conditions govern the use of our service and outline customer responsibilities, delivery terms, liability, and dispute resolution. They are available on our website for your review.
Q13: How does ALTUM protect my personal data?
A13: We take data security seriously. Our Privacy Policy details how we collect, use, and protect your information. We adhere to all applicable data protection laws to ensure your privacy is maintained.
Q14: What licenses and permits does ALTUM hold?
A14: ALTUM is fully compliant with UK regulations for fuel delivery, holding all necessary licenses, permits, and insurance. This ensures our operations are legally sound and safe.
Investment and Future Growth
Q15: I’m interested in investing. How can I get involved?
A15: We are currently seeking investment to accelerate our growth. For investors, ALTUM offers a robust business model, a strong financial outlook, and clear plans for scaling. Please contact our investment team via info@altum-refuel.com for further details.
Q16: What is ALTUM’s vision for the future?
A16: Our vision is to transform the fuel delivery experience by making refueling seamless, secure, and luxurious. We’re committed to continuous innovation, expanding our service areas, and building a brand that customers can trust to keep them moving.
Q17: How do you differentiate ALTUM from traditional fuel stations?
A17: ALTUM eliminates the need for trips to the pump by delivering fuel directly to you. This not only saves time but also reduces exposure to risks associated with petrol stations. Our focus on premium service, advanced technology, and customer safety sets us apart.
Support and Contact
Q18: Who can I contact if I have questions or issues?
A18: Our dedicated customer support team is available to assist you with any inquiries. You can reach us via email at info@altum-refuel.com or call us at +4407309925331 . We are committed to ensuring a seamless experience for all our customers.
Q19: How do I sign up for ALTUM?
A19: Signing up is easy. Visit our website, fill out the registration form, and choose your preferred subscription or one-time delivery option. Our user-friendly process is designed for your convenience.
Q20: What if I have more questions?
A20: We’re here to help! For further information, please visit our website or contact our support team directly. We welcome all inquiries and are committed to providing clear and comprehensive answers.